Happy City Academy

1. General Provisions
1.1. These Terms and Conditions govern participation in courses and training sessions, both in-person and online, organised by Happy City Hub Ltd. ("the Provider") under the auspices of the Institute for Quality of Life and Happy City Academy.
1.2. By enrolling in any course or training session, you ("the Participant") agree to abide by these Terms and Conditions.
1.3. These Terms and Conditions comply with the laws of England and Wales and are subject to their jurisdiction.

2. Enrolment Process
2.1. Enrolment occurs upon the successful submission of a completed enrolment form and payment of the Initial Payment.
2.2. The Participant will receive a confirmation email at the provided email address. This email will confirm participation and include essential course details, such as:
• Course schedule;
• Venue or online platform details;
• Technical requirements (for online courses);
• Contact details for course-related queries.
2.3. It is the Participant's responsibility to provide accurate and up-to-date contact information during enrolment.

3. Payment Terms
3.1. The Initial Payment is required to secure your place on the course.
3.2 The Initial Payment is £30 or £28.50 if made via standard bank transfer, benefiting from a 5% discount due to the reduced fee charged by the payment operator. For in-person courses held outside the United Kingdom, the Initial Payment and the full course fee can be paid via standard bank transfer in the local currency. Additional bank fees for international transfers may apply and are the Participant's responsibility. Information on the amount of the Initial Payment and the total course fee in the local currency can be obtained by contacting academy@institute-ql.com. It can be also provided in the Enrolment Form. A 5% discount for Initial Payment made via standard bank transfer also applies.
3.3. If the Participant withdraws within 14 calendar days of enrolment, the Initial Payment will be refunded in full along with any other fees paid.
3.4. The remaining balance of the course fee must be paid no later than 30 days before the course begins. If enrolment occurs less than 30 days before the course start date, the full course fee must be paid at the time of enrolment.

4. Right of Withdrawal and Refunds
4.1. The Participant has the right to withdraw from the course within 14 calendar days of enrolment without providing any reason, in accordance with the UK’s Consumer Contracts Regulations. For courses held outside the United Kingdom, the withdrawal period will comply with local consumer protection laws, provided they are no less protective than UK regulations.
4.2. In such cases, a full refund of the paid course fee, including the Initial Payment, will be processed within 14 days of receiving the withdrawal request.
4.3. Withdrawal requests must be submitted in writing via email to academy@institute-ql.com.
4.4. After the 14-day withdrawal period, the Initial Payment will be retained. If cancellation occurs less than 30 days before the course start date, the entire course fee will be non-refundable unless exceptional circumstances apply (e.g., serious illness with supporting documentation).
4.5. The Provider reserves the right to deny participation to any individual if their attendance is deemed likely to negatively impact the course, such as due to significantly differing levels of experience or other relevant factors. In such cases, the individual will receive a full refund of the course fee.

5. Course Cancellation Policy
5.1. The Provider reserves the right to cancel any course up to 21 days before its scheduled start date.
5.2. In the unlikely event of cancellation within 21 days of the course’s start date due to exceptional circumstances (e.g., the instructor’s health), the Provider will notify all Participants as soon as possible. Participants will be offered the following options:
• A full refund of the course fee;
• Transfer to an alternative course or training session;
• Credit for future courses, which can be applied to any available course of the Participant's choice.
5.3. Refunds due to cancellation will be processed within 7 days of the notification.

6. Participant Responsibilities
6.1. Participants are required to:
• Attend all scheduled sessions;
• Complete pre-course and post-course assignments, if applicable;
• Comply with any additional rules or guidelines provided by the Provider.
6.2. For online courses, Participants must have access to a computer, a reliable internet connection, and any specified software or tools. Detailed technical requirements will be provided in the course information email.
6.3. Participants must refrain from sharing proprietary course materials with third parties without prior written consent from the Provider.

7. Code of Conduct
7.1. The Provider promotes a respectful and inclusive learning environment. Discrimination, harassment, or disruptive behaviour by Participants will not be tolerated.
7.2. The Provider reserves the right to remove any Participant violating the Code of Conduct without refund.

8. Intellectual Property
8.1. All course materials, including but not limited to presentations, videos, and written content, are the intellectual property of the Provider or the course instructor.
8.2. Unauthorised distribution, reproduction, or use of course materials is strictly prohibited.

9. Liability
9.1. The Provider will not be held liable for any personal injuries, property damage, or losses incurred during participation in in-person courses.
9.2. For online courses, the Provider is not responsible for technical issues arising from the Participant’s equipment or internet connection.

10. Privacy and Data Protection
10.1. Personal data provided during the enrolment process will be processed in accordance with the General Data Protection Regulation (GDPR).
10.2. Data will only be used for purposes related to course administration and will not be shared with third parties without consent. Personal data will be retained for the duration of the course and for a maximum of one year thereafter unless required by law to retain it longer.
10.3. Participants have the right to access, rectify, or request deletion of their personal data by contacting academy@institute-ql.com.

11. Complaints and Dispute Resolution
11.1. Complaints regarding courses or training sessions should be submitted in writing to academy@institute-ql.com.
11.2. The Provider will respond to complaints within 14 days of receipt and make every effort to resolve the issue amicably.
11.3. Disputes that cannot be resolved amicably will be subject to the jurisdiction of the courts of England and Wales. Participants may also access alternative dispute resolution (ADR) services, such as through the UK’s Civil Mediation Council.

12. Amendments to the Terms and Conditions
12.1. The Provider reserves the right to amend these Terms and Conditions. Significant changes will be communicated to Participants via email.
12.2. Changes will not apply retroactively to Participants already enrolled unless the amendments are required by law.

13. Force Majeure
13.1. The Provider will not be held liable for non-performance or delays caused by events outside its reasonable control, such as natural disasters, pandemics, government-imposed restrictions, or any claims or damages resulting from such events.
13.2. In such cases, the Provider will make reasonable efforts to reschedule the course or provide suitable alternatives.

14. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
• Email: academy@happycityhub.com
• Phone: +44 1892 71 0240
• Address:
HAPPY CITY HUB LTD.
35/37 Ludgate Hill
EC4M 7JN London
United Kingdom