Course:
"AI’s Role in the Smart City Revolution"
Language:
EN
Form:
on-line / in-person
Duration:
5 hours (on-line)
6:30 hours (in-person)
+30 min. break
6:30 hours (in-person)
+30 min. break
Aligned with SDG:
Place:
Dates:
Lang.:
Cape Town (ZA)
1 July 2025
Nairobi (KE)
8 Sept. 2025
Muscat (OM)
10 Sept. 2025
Munich (DE)
6 Oct. 2025
London (UK)
7 Oct. 2025
on-line
29 Nov. 2025
New York (US)
8 Dec. 2025
If our course is not available in your location and you believe it should be, let us know by clicking HERE. We will explore the possibilities and get back to you.
COURSE OBJECTIVE:
The objective of this course is to equip participants with a comprehensive understanding of the transformative role artificial intelligence (AI) plays in the development of smart cities. Aimed at professionals in public administration, urban planning, and those interested in the intersection of technology and urban development, this course explores how AI can enhance the efficiency, sustainability, and livability of urban environments.
Participants will learn how AI is being integrated into various aspects of urban governance, from data-driven decision-making to the optimisation of public services and infrastructure. The course will also cover the ethical implications, challenges, and opportunities presented by AI in the context of urbanisation, preparing attendees to navigate and contribute to the AI-driven transformation of cities.
The objective of this course is to equip participants with a comprehensive understanding of the transformative role artificial intelligence (AI) plays in the development of smart cities. Aimed at professionals in public administration, urban planning, and those interested in the intersection of technology and urban development, this course explores how AI can enhance the efficiency, sustainability, and livability of urban environments.
Participants will learn how AI is being integrated into various aspects of urban governance, from data-driven decision-making to the optimisation of public services and infrastructure. The course will also cover the ethical implications, challenges, and opportunities presented by AI in the context of urbanisation, preparing attendees to navigate and contribute to the AI-driven transformation of cities.
PETER MARTIN, D.Sc
Peter Martin is a highly experienced Customer Experience Management (CXM) professional with an extensive background in Customer Communications Management and Customer Experience. With years of expertise in these areas, he has developed a deep understanding of the industry and a proven track record of driving meaningful change. His skill set includes business process management, requirements analysis, enterprise software implementation, enterprise architecture, and ITIL, making him a well-rounded expert in enhancing customer experience strategies across organisations.
Peter is also a recognised thought leader, having recently authored a book on artificial intelligence, which he believes holds immense potential for driving positive change when applied wisely. His work in this field emphasises the transformative power of AI, particularly its ability to revolutionise customer experience management and drive more efficient and effective business practices.
In addition to his professional expertise, Peter has been a frequent keynote speaker at various conferences, where he shares his insights on AI, CXM, and the future of business transformation. His contributions to the field have made him a respected figure in the industry, offering innovative solutions and strategies that help businesses leverage emerging technologies to improve customer satisfaction and business performance.
With a passion for exploring the intersection of AI and customer experience, Peter continues to advocate for the responsible and thoughtful use of technology to shape a better future in both business and society. His book serves as a valuable resource for professionals looking to understand how artificial intelligence can be harnessed for good, especially in the context of customer engagement and organisational transformation.
PROGRAM:
1. Introduction to Smart Cities and Artificial Intelligence
- Overview of Smart Cities: Key concepts and elements that define a smart city.
- Introduction to Artificial Intelligence: Understanding the basics of AI and its relevance to urban development.
- AI’s Impact on Urban Transformation: Exploring how AI is shaping the future of cities.
2. The Role of AI in Urban Governance and Public Administration
- AI in Data-Driven Decision Making: How AI processes big data to improve decision-making in urban planning.
- AI for Public Service Efficiency: Using AI to enhance the delivery of public services such as transport, healthcare, and waste management.
- Improving Citizen Engagement with AI: The role of AI in creating more responsive and transparent government systems.
3. Smart Infrastructure and AI
- AI for Urban Mobility: How AI is revolutionising transport systems, including traffic management and smart public transportation.
- AI in Urban Energy Systems: The role of AI in managing energy consumption and integrating renewable sources into the urban grid.
- AI for Waste and Resource Management: Using AI to optimise waste collection, recycling, and resource usage in cities.
4. Ethical Considerations and Challenges in AI Implementation
- Ethical Implications of AI in Urban Development: Addressing issues such as privacy, data security, and bias in AI algorithms.
- AI and Social Equity: Ensuring AI technologies benefit all residents and do not exacerbate inequalities.
- Challenges in AI Adoption: Overcoming barriers to AI implementation, including infrastructure and funding constraints.
5. Workshop (in-person course only): Designing AI Solutions for Smart Cities
- Interactive Group Work: Participants will work in small groups to design an AI-driven solution for a specific urban challenge (e.g., smart traffic systems, waste management, or public health monitoring).
- Presentation and Feedback: Groups will present their solutions, followed by peer feedback and a discussion on the feasibility and impact of these ideas.
- Actionable Insights: Participants will gain practical insights into how AI can be integrated into urban projects and policies.
6. Future of AI in Smart Cities
- Emerging Trends in AI and Urban Development: A look at the future of AI technologies and their potential impact on cities.
- AI and Urban Resilience: How AI can help cities become more adaptive and resilient to climate change, economic challenges, and population growth.
- Preparing for the Future: Key steps for public administrators and urban planners to prepare for AI integration in their cities.
7. Course Summary and Q&A
- Key Takeaways: Review of the main points covered throughout the course.
- Open Discussion: Participants can ask questions and share insights based on the course content.
- Final Thoughts: Preparing participants to apply the knowledge gained in their own cities or projects.
Module: Workshops in groups
An online course is an excellent opportunity to broaden your knowledge. However, we recognise that a significant value of courses lies in the exchange of experiences among participants. This requires a certain level of openness and willingness to collaborate, which can sometimes only be fully unlocked through face-to-face interaction and the use of appropriate workshop solutions. That is why the programme for in-person courses includes 'Workshops in groups using real documents and a selected workshop format,' lasting approximately 90 minutes. These workshops are conducted during the second part of the course.
COURSE METHOLODOGY:
The course follows an interactive and engaging methodology that combines theoretical insights with practical applications. Participants will learn through a blend of lectures, case studies, and discussions, exploring the various ways artificial intelligence (AI) is shaping the future of urban development. Emphasis will be placed on understanding the transformative role of AI in urban governance, infrastructure, and public services. Participants will also explore global case studies, providing real-world examples of AI’s successful implementation in cities around the world. Interactive Q&A sessions will allow participants to deepen their understanding of AI's role in urban transformation and apply their knowledge to real-world scenarios. This approach ensures participants gain both foundational knowledge and actionable strategies for integrating AI into urban projects.
The course follows an interactive and engaging methodology that combines theoretical insights with practical applications. Participants will learn through a blend of lectures, case studies, and discussions, exploring the various ways artificial intelligence (AI) is shaping the future of urban development. Emphasis will be placed on understanding the transformative role of AI in urban governance, infrastructure, and public services. Participants will also explore global case studies, providing real-world examples of AI’s successful implementation in cities around the world. Interactive Q&A sessions will allow participants to deepen their understanding of AI's role in urban transformation and apply their knowledge to real-world scenarios. This approach ensures participants gain both foundational knowledge and actionable strategies for integrating AI into urban projects.
COURSE SUMMARY:
This course offers a comprehensive overview of how artificial intelligence (AI) is transforming cities into smart, sustainable, and efficient urban environments. Aimed at professionals in public administration, urban planning, and technology, the course covers the role of AI in urban governance, infrastructure, mobility, energy, and public services. Participants will gain a thorough understanding of how AI is improving decision-making processes, optimising city management, and enhancing the quality of life for urban residents.
In addition to practical applications, the course also examines the ethical considerations and challenges involved in integrating AI into urban environments, such as data privacy, algorithmic bias, and ensuring equitable access to technology. By the end of the course, participants will be equipped with the knowledge and tools to implement AI-driven solutions in their own cities and organisations, promoting smarter, more sustainable urban development.
This course offers a comprehensive overview of how artificial intelligence (AI) is transforming cities into smart, sustainable, and efficient urban environments. Aimed at professionals in public administration, urban planning, and technology, the course covers the role of AI in urban governance, infrastructure, mobility, energy, and public services. Participants will gain a thorough understanding of how AI is improving decision-making processes, optimising city management, and enhancing the quality of life for urban residents.
In addition to practical applications, the course also examines the ethical considerations and challenges involved in integrating AI into urban environments, such as data privacy, algorithmic bias, and ensuring equitable access to technology. By the end of the course, participants will be equipped with the knowledge and tools to implement AI-driven solutions in their own cities and organisations, promoting smarter, more sustainable urban development.
TERMS AND CONDITIONS FOR COURSES AND TRAININGS SESSIONS OF HAPPY CITY ACADEMY - SELECTED KEY RULES:
Enrollment
Enrollment is confirmed upon submitting a completed enrollment form and paying the Initial Payment of £30. The remaining balance must be paid at least 30 days before the course starts. For enrollments made less than 30 days before the start date, payment of the full course fee is required at the time of enrollment.
Confirmation
Participants will receive a confirmation email, including the course schedule, venue or platform details, and contact information.
Withdrawal Rights
Participants may withdraw within 14 days of enrollment for a full refund, including the Initial Payment.
Terms and Conditions for Courses and Training Sessions of Happy City Academy
Enrollment is confirmed upon submitting a completed enrollment form and paying the Initial Payment of £30. The remaining balance must be paid at least 30 days before the course starts. For enrollments made less than 30 days before the start date, payment of the full course fee is required at the time of enrollment.
Confirmation
Participants will receive a confirmation email, including the course schedule, venue or platform details, and contact information.
Withdrawal Rights
Participants may withdraw within 14 days of enrollment for a full refund, including the Initial Payment.
Terms and Conditions for Courses and Training Sessions of Happy City Academy
COSTS OF PARTICIPATING IN THE COURSE:
